Short answer
Field service management software schedules and tracks work done at customer sites: service requests, job scheduling and dispatch, technician mobile apps with checklists and photos, parts used, customer signatures, maintenance contracts (AMC) and invoicing. Infikey builds custom field service platforms for MEP, facility management and equipment service companies. Typical builds cost USD 20,000–45,000.
Updated · Written by the Infikey Technologies delivery team
Features
| Area | Features |
|---|---|
| Requests | Service requests from customer app, portal, WhatsApp, email and call centre |
| Scheduling | Dispatch board, skills and location-based assignment, preventive maintenance calendars |
| Technician app | Job details, navigation, checklists, photos, readings, parts used, customer e-signature |
| Assets | Equipment register per site with QR codes, service history and warranty |
| Contracts | AMC terms, visit schedules, SLA timers, renewal reminders |
| Parts | Van stock, parts requests, consumption per job |
| Billing | Job reports and invoices generated from completed work |
Where field service software pays back
- More jobs per technician through better routing and fewer return visits for missing parts.
- SLA compliance visible in real time, with escalations before deadlines are missed.
- AMC renewals that do not slip, because contract expiry and visit history are tracked.
- Faster invoicing from signed job reports instead of paper forms.
- Proof for customers: photos, readings and signatures for every visit.
Solar O&M teams can feed alerts from an energy monitoring dashboard straight into service jobs.
Cost
| Scope | Budget (USD) | Budget (INR) |
|---|---|---|
| Requests, dispatch board and technician app | 20,000–30,000 | 16–25 lakh |
| Add assets, AMC contracts and parts | 30,000–40,000 | 25–32 lakh |
| Add customer app and accounting integration | +5,000–10,000 | +4–8 lakh |
These are planning ranges, not quotes. Try the app development cost calculator.
Project blueprint
Field service platform for an HVAC maintenance company
Based on the requirements we hear most often from buyers like this.
An HVAC company maintains equipment for offices, malls and hospitals under annual maintenance contracts. Jobs are assigned by phone, technicians fill paper job sheets, and contract renewals and SLA breaches are noticed too late.
What we would build
- Service requests from customer portal, WhatsApp and call centre
- Dispatch board with skill and location-based assignment
- Technician app with checklists, readings, photos, parts and customer signature
- Equipment register with QR codes and service history
- AMC contracts with preventive visit schedules, SLA timers and renewal alerts
How success is measured
- Jobs completed on the first visit
- SLA compliance per customer
- AMC renewal rate
- Time from job completion to invoice