Short answer
Insurance agency software (a broker or agency management system) manages the full distribution cycle: leads, quotes from several insurers, proposals, policies, endorsements, renewals, commissions and customer service. Infikey builds custom agency platforms with agent apps and customer portals. Typical builds cost USD 30,000–70,000.
Updated · Written by the Infikey Technologies delivery team
Core features
| Area | Features |
|---|---|
| Leads and CRM | Lead capture from web, WhatsApp and partners, follow-up tasks, pipeline by product |
| Quoting | Multi-insurer quotes through APIs or rating tables, side-by-side comparison, shareable quote links |
| Policies | Proposal forms, KYC documents, policy records, endorsements, cancellations, document vault |
| Renewals | Expiry alerts, pre-filled renewal quotes, payment links, lapse tracking |
| Commissions | Insurer commission rules, sub-agent payouts, reconciliation with insurer statements |
| Service | Customer portal and app, service requests, claim intimation and status |
| Reports | Premium by product and insurer, renewal ratio, agent performance |
Built for how agencies actually work
- Agent mobile app for quotes, document photos and payments in the customer’s living room.
- Hierarchy support for branches, team leaders, sub-agents and point-of-sale persons, each with their own access and payouts.
- WhatsApp-first communication for quotes, renewal reminders and policy delivery.
- Compliance records: who advised what, disclosures shown and consent captured, kept for audits under rules such as IRDAI regulations in India or FCA Consumer Duty in the UK.
Adding claims handling later? See claims management software.
Cost
| Scope | Budget (USD) | Budget (INR) |
|---|---|---|
| Agency CRM with policies, renewals and commissions | 30,000–45,000 | 25–37 lakh |
| Add multi-insurer quoting and customer portal | 45,000–70,000 | 37–58 lakh |
| Add agent mobile app and sub-agent network | +15,000–25,000 | +12–20 lakh |
These are planning ranges, not quotes. Try the custom software cost calculator for your scope.
Project blueprint
Agency platform for a motor and health insurance broker
Based on the requirements we hear most often from buyers like this.
An insurance broker with a network of sub-agents sells motor and health policies from several insurers. Quotes are collected from insurer portals one by one, renewals are tracked in spreadsheets, and commission payouts to sub-agents cause monthly disputes.
What we would build
- Multi-insurer quoting with side-by-side comparison for agents
- Policy records, document vault and endorsement requests
- Renewal reminders with pre-filled quotes and payment links on WhatsApp
- Commission rules by insurer and product, with sub-agent statements
- Agent app for quotes, document photos and payments on the spot
How success is measured
- Renewal retention rate
- Time to produce a comparison quote
- Commission disputes per month
- Policies sold per agent