{"calculator":{"slug":"ai-customer-support-cost-calculator","name":"AI support agent vs human support cost calculator","url":"https://infikeytechnologies.com/tools/ai-customer-support-cost-calculator"},"inputs":{"currency":"USD","tickets":5000,"agent_cost":2500,"tickets_per_agent":600,"resolution":50,"ai_cost":0.8,"platform_fee":500,"setup_cost":15000},"inputs_readable":{"Currency":"USD ($)","Support conversations per month":"5,000","Cost per human agent per month":"2,500","Conversations one agent handles per month":"600","Share the AI resolves without a human":"50%","AI cost per conversation":"0.8","AI platform & monitoring per month":"500","One-off setup cost (from your quote)":"15,000"},"result":{"headline":{"label":"Monthly savings with AI","value":"$5,917"},"summary":"Handling 5,000 conversations a month costs about $20,833 with people only and $14,917 with an AI agent resolving 50% — saving $5,917 a month.","verdict":{"tone":"good","text":"Strong case: $5,917 saved a month, paying back the setup in 2.5 months, with instant answers around the clock."},"metrics":[{"label":"Human-only cost per month","value":"$20,833"},{"label":"Cost with AI agent per month","value":"$14,917"},{"label":"Yearly savings","value":"$71,000"},{"label":"Cost per conversation — human / with AI","value":"$4.17 / $2.98"},{"label":"Agent capacity needed — before / after","value":"8.3 / 4.2 agents"},{"label":"Setup payback","value":"2.5 months"}],"chart":{"title":"Monthly support cost","items":[{"label":"Human team only","value":"$20,833","detail":"8.3 agents"},{"label":"With AI — human agents","value":"$10,417","detail":"4.2 agents"},{"label":"With AI — AI & platform","value":"$4,500"},{"label":"With AI — total","value":"$14,917","selected":true}]},"notes":["Resolution rates depend on how good your help content is and which actions the AI can take (order look-ups, refunds, bookings). Start with the most common questions."]},"share_url":"https://infikeytechnologies.com/tools/ai-customer-support-cost-calculator?currency=USD&tickets=5000&agent_cost=2500&tickets_per_agent=600&resolution=50&ai_cost=0.8&platform_fee=500&setup_cost=15000","disclaimer":"This calculator is provided free for general information and planning only. Results are estimates based on the inputs you enter and the assumptions described on this page, reference data such as published prices may change, and actual costs and outcomes will differ. Nothing on this page is financial, legal, tax, investment or other professional advice. Infikey Technologies Private Limited, Infikey Technologies LLC and their directors, employees and affiliates make no warranty, express or implied, about the accuracy, completeness or suitability of this tool or its results, and accept no liability for any loss or damage, direct or indirect, arising from its use or from reliance on its results. Verify all figures independently and seek professional advice before making any decision. Use of this tool is at your own risk.","publisher":{"name":"Infikey Technologies","url":"https://infikeytechnologies.com","contact":"https://infikeytechnologies.com/contact"}}